Citizen Kanine Policies 

Hours: Normal business hours are from 8am to 8pm PST. Telephone messages left after 10pm will be returned the following day.

New Pet Sitting/Dog Walking Clients: A complimentary consultation visit is required for all new pet sitting clients prior to reservations being accepted. During the consultation visit, we will assess the compatibility between your pet(s) and me, as well as complete necessary forms and contracts. We will also need to pick up a key at this time.

Dog Walks: A "dog walk" is a visit to your home to take your dog(s) outside for a walk, giving them an opportunity to relieve themselves during your workday. Each visit includes a walk and playtime outside, picking up waste, administration of necessary medications (liquid, pill, or subcutaneous injections), and fresh water. Said visit will last approximately 30 minutes, unless prior arrangements have been made for longer visits and the per-visit fee is adjusted accordingly.

Existing Pet Sitting Clients: Telephone reservations are accepted from existing clients.
 
Be prepared to notify us of any changes since we last saw your pet(s). This includes new animals, changes in diet or habits, medications, etc.
 
Reservations are not set until we speak in person. Voicemail messages do not constitute making a reservation.
 
Holiday Reservations: During peak times and holidays, a 50% non-refundable deposit may be required to hold a reservation. The balance will be due on the first visit of the job.
 
Cats: Each visit for cats includes fresh food and water, cleaning of the litter box, administration of necessary medications (liquid, pill, or subcutaneous injections), any miscellaneous services requested (see below), and lots of love & attention for cats that aren't shy. Important: For the safety and security of both your home and your cat(s), I require that cats be visited a minimum of once per day. No every-other-day visits are accepted.

Dogs: Each visit for dogs includes fresh food and water, a walk with playtime outside, picking up waste, administration of necessary medications (liquid, pill, or subcutaneous injections), any miscellaneous services requested (see below), and lots of love & attention for your dog(s). IMPORTANT: Because dogs are social creatures that depend on human interaction for their happiness, we cannot be responsible for or walk dogs that are left alone over night.

Unsecured Pets: Citizen Kanine is not responsible for the loss, injury, illness, or death of any pets that have free access to the outdoors.
A. For the safety of your pet(s), it is recommended that they be confined in the house or a fenced yard for the duration of the pet sitting job.
B. All pets should have a collar around their neck with a visible identification tag attached.
C. It is the responsibility of the pet owner to inspect gates, fences, latches, etc. to be sure they are in proper working order and there are no outlets for pets to escape.

Keys: House keys will be obtained during the consultation visit and can either be returned at the end of a pet sitting job or kept on secure file with me in anticipation of future visits. If keys are returned, a fee will be charged for each pick-up and return for future jobs.
 
Keys kept on file with me are kept in a secure location with nothing more than coding attached to them. Personally identifiable information is not attached to your keys.

Third-Party Services: For liability, safety, and security reasons, it is requested that all third-party services, such as housekeepers, maintenance services (pool, lawn, plumbing, etc.), and even visits by friends, family, or neighbors, be suspended or cancelled for the duration of the pet sitting job.
A. For liability reasons, I do not "share" pet sits with any other person, including friends, family, or neighbors.
B. If services are not suspended or cancelled, client must sign a waiver of liability.
C. If services are not suspended or cancelled, client must disclose to me in advance the names of all individuals who may be on the premises. Client must also notify those individuals that I will be taking care of the pet(s).
D. If any undisclosed individual is found to be on the property, the police will be notified immediately.
 
Cancellations or Changes in Service: Notify us as far in advance as possible of any cancellations or changes in your service.

• If you must cancel your requested service, please do so 36 hours or more in advance.  Your deposit will then be credited toward future service.
 
• Clients who cancel service less than 36 hours before the first visit, during a regular non-holiday service period will be subject to a cancellation fee equal to 25% of the requested service total.  This fee will be deducted from any deposit with the remaining amount of the deposit credited for future services. If there was not a deposit for services, client will be invoiced for the cancellation fee.

• Same day cancellations subject to full charge.
 
• Holiday deposits are non-refundable unless the written cancellation is made more than 7 days in advance.


Miscellaneous
 
High Profile Clients: We offer customized pet services. All high profile services are provided by owner only. A confidentiality agreement will be signed by owner. Please call or email for details.
 
A 50% deposit is due at the consultation visit to reserve the pet sitting dates with the balance due on the first visit.

For safety and security reasons, all pets are required to have on a collar with a visible identification tag attached and all dogs are to be walked on-leash.

Last minute reservations can only be accepted if there is time available for the consultation visit and I have availability for the job.

For the safety and well-being of pet(s), all clients are asked to call me upon their arrival home. These calls are accepted at any hour of the day. Leave a message after normal business hours.

Additional visits will be made if I do not hear from the client by their scheduled return time which will result in additional charges being added to the bill.

A 10% finance charge incurs for payments received after 30 days.
 
Citizen Kanine charges a $25 returned check fee.

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